Returns & Exchanges

Due to the personal and hygienic nature of grip socks, we do not accept returns or exchanges under any circumstances. All sales are final.

Please ensure you select the correct size, color, and style before placing your order. If you have any questions, we’re happy to assist prior to purchase—contact us at info@solemateskw.com


- Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at info@solemateskw.com with your order number and clear photos of the issue. We will review the case and provide a replacement if approved.


- Order Cancellations

Once an order has been placed, it cannot be canceled or modified, as we begin processing quickly to ensure fast delivery.


Refused or Undeliverable Packages

If a package is refused or returned to us due to an incorrect address or failure to collect, the original shipping fee will not be refunded. Reshipment is available at the customer’s expense.

 

5. Product Care

To keep your grip socks in the best condition:

  • Machine wash cold on gentle cycle
  • Do not bleach
  • Air dry or tumble dry on low heat
  • Avoid ironing or using fabric softener, as it can damage the grip
  • Store socks flat or folded—do not stretch the grip unnecessarily

Failure to follow care instructions may result in damage, for which we are not responsible.

 

6. Intellectual Property

All content on our site (logos, images, text, etc.) is owned by Solemates and protected by copyright laws. You may not copy, reproduce, or distribute content without written permission.

 

7. User-Generated Content

By tagging or sharing photos featuring our products, you grant us permission to repost or use that content for marketing (with proper credit, where possible).

 

8. Limitation of Liability

We are not responsible for any direct or indirect damage or injury resulting from the use of our products. Use only as intended.

 

9. Privacy

Please refer to our Privacy Policy to understand how we collect and use your information.

 

10. Changes to Terms

We may update these Terms at any time. Changes will be reflected on this page with a revised date.